Refund & Cancellation Policy

1. Cancellation Communication

All booking cancellation requests must be communicated in writing from the primary contact email to support@goparadiseholidays.com or info@goparadiseholidays.com . The date and time when the email is received by our desk constitutes the official cancellation date.

2. Standard Cancellation Slabs

Unless explicitly overridden in your written booking quotation, the standard cancellation charges apply as follows:

3. Weather Delays & Force Majeure

Kashmir's alpine geography can occasionally encounter severe winter weather, avalanches, or landslides causing national highway closures (NH44 or Zoji La Pass). If travel is disrupted due to natural circumstances beyond operational control:

• We proactively adjust itineraries and arrange alternative local transfers where safe and viable.
• Unused hotel nights or transport segments will be refunded solely to the extent our partner hotels, houseboats, and local transport operators issue refunds or waivers.
• Flight delays or airline cancellations remain governed by the respective airline's ticketing terms.

4. Activity & Monument Tickets

Advance bookings for third-party tickets (such as the Gulmarg Gondola, pony rentals, or river rafting) are non-refundable once booked through official government portals, except where the authority issues an official operational suspension refund.

5. Refund Processing

Approved refunds will be processed via direct bank transfer (NEFT/IMPS) or the original mode of payment within 7 to 10 business days following written confirmation of cancellation.

6. Need Assistance?

For questions regarding an existing booking or cancellation status, please contact our support team: